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Provence FAQs

What happens when I arrive?

Before you arrive our Destination Managers will get in touch by SMS or email to introduce themselves and to arrange your welcome meeting. If you’ve booked travel through us, your private transfer will meet you at your arrival point and take you to your first hotel. Once here, your Destination Manager will get you set up on your bicycles and talk you through your holiday, paying particular attention to your routes and navigation. If you are travelling independently, please advise us of your estimated time of arrival and our representative will meet you at a convenient time at your first hotel.

What is the role of the Destination Manager?

Your Destination Manager is your point of contact in the destination. They are responsible for making sure that your holiday runs smoothly, to solve any issues that arise, and to share their local knowledge with you. They are your bike mechanic, luggage transfer driver and tourist information office all rolled into one, and are on hand for the duration of your trip.

What accessories do the bikes come with?

Our bikes in this region will come with a pannier bag and a handy pack containing tools such as a puncture repair kit and lock. Helmets are available but please let us know if you’d like to be provided with one before you travel.

Do I have to follow the recommended routes?

You do not have to follow the recommended routes, but we suggest that you do. We plan our routes to take you on our favourite roads in this region and to take you to your destination via the best towns, villages and attractions. That said, you are certainly welcome to go your own way, and your Destination Manager will be happy to help you plan a ride to suit your needs.

Do I have to wear a helmet whilst cycling in France?

Helmets are required by French law for children under 12 years old. We strongly encourage all of our guests to wear a cycle helmet. A good quality helmet will reduce the risk of head injury in the event of an accident. For comfort, we suggest that guests bring their own helmet if possible, but we do have some available which can be requested in advance. 

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