Coronavirus Travel Information

An Update from Cycling for Softies

 

26 November 2020

Dear all,

I hope you are safe and well.

We know, like us, you can’t wait to travel again. It’s been a tough few months, but we are feeling very confident that there will be a fantastic season of cycling holidays next year as we begin to see more positive stories in the news.

Perhaps most encouraging of all is the news that a number of vaccines being tested are showing positive results and plans are already being made to make them available to the public. With vaccines on the horizon and the government's new “test and release” quarantine plan, we are ramping up our preparations for 2021, with a range of exciting new itineraries to be launched in the coming days.  

I am sure you’re just as keen as I am to have a cycling trip to look forward to and I want you to be able to book your next trip with confidence. That’s why we’re giving you as much flexibility as possible. We are offering low deposits and the flexibility to change your date or destination right up to your balance payment date. And remember, our package holidays are protected by ABTA and ATOL bonding. If your holiday is cancelled due to FCDO advice, your money is safe, and we will rebook you for another date, or offer a refund.

Whether you prefer the ease afforded to you by an e-bike, the promise of a gourmet meal at the end of a day riding or prefer the flexibility of a single centre cycling holiday, we can’t wait to talk to you about your requirements and start planning with you. 

Stay well,

Harvey Downard

Head of Cycling - Cycling for Softies

 

 

Coronavirus FAQ's

The balance payment for my holiday is due soon – what should I do?

We understand that some guests are concerned about making their final balance payments due to the uncertainty we are facing at present. As such we are providing all guests whose balances are due soon some extra flexibility. To discuss your options, please speak to your account manager.

What steps are you taking to protect guests on your tours?

Our holidaymakers' health and safety is of the utmost importance to us and with that in mind, you will see below the steps that we are taking to protect you and mitigate the risk of contracting & spreading Coronavirus / COVID-19 while you are travelling on our tours.

• All welcome meetings will be carried out inline with appropriate advice on social distancing.

• Additional paper documents will not be handed out in your welcome meeting. Where possible we will provide digital copies by email or text message.

• You will be provided with hand sanitiser and tissues at your welcome meeting for use throughout your stay.

• Your bikes will be disinfected prior to handover and upon collection at the end of your tour.

• The vans used to transport your luggage will be cleaned and disinfected at the start of each day.

• Luggage transfer drivers will wear gloves when handling luggage.

• In addition to this, our local suppliers will be putting their own procedures in place to minimise the chance of transmission.

DO:

• Notify your Destination Manager if you are feeling unwell at the earliest opportunity.

• Meet and greet your Destination Manager and other guests without shaking hands.

• Avoid unnecessary personal contact (hugs, kisses, high-fives etc.) and passing around of objects. 

• Clean and disinfect frequently touched objects and surfaces.

• Avoid close contact with people who are not well.

• Stay at home if you are sick to help stop the spread of whatever infection you may have.

DON’T:

• Do not touch your eyes, nose or mouth if your hands are not clean.

• Do not share objects that touch your mouth – for example, water bottles.

• Do not pass your phone or camera to others.

What happens if we book a UK tour but aren't allowed to take part?

If Government guidance does not allow us to run the tour, you would be entitled to postpone your departure or receive a refund. In the meantime your money will always be 100% secure - we are ABTA members and your booking will be covered by their financial protection scheme.

I have another question that you haven’t answered – what should I do?

For any other queries, please feel free to get in touch. You can contact either reach out to your account manager directly, or reach us by phone on +44(0) 20 7471 7760 or by email on info@cyclingforsofties.com. We’re open 9-6 Monday to Thursday and 9-5 on Friday. We’re happy to help in any way that we can.