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Your journey so far

We're Here to Help

Once your cycling holiday is booked, our client services team are on hand to help with every step along the way. We are passionate about offering our clients unparalleled tailor-made service, with all of the added touches that help make your trip unforgettable.

As a company, we are committed to encouraging our guests to travel responsibly when away on one of our tours. Whether this is swapping your plastic bottle for a reusable one, avoiding the tourist traps to support the local economy, or swapping the car or plane for a train; there are lots of options available that will help make exploring the world sustainable for the long term. Find out more about our Responsible Travel policy here.

Call our client services team on 0207 471 7760 to help with your post-booking requirements.

What can we do for you?

  • Guide you through the post-booking process
  • Offer tailor-made touches such as adapting tour itineraries to suit you
  • Upgrade your bike to an e-bike
  • Book your travel insurance and airport lounge
  • Answer any questions you might have
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Harvey, Head of Cycling

Especially if you are new to cycling, it can be a daunting process figuring out exactly what you will need for your holiday and what extras you might like to book. This is where we can help. Our Cycle Experts and dedicated Client Services team are on hand to answer any questions you might have and guide you through the process.

Bike Upgrades

If you haven’t done so already, you might be interested in finding out more about how you can upgrade your bike for an e-bike. With the help of your pedal-assisted motor you can enjoy a helping hand on the hills and a bit more zip on the flat. E-bikes are an ever-increasingly popular option, enabling your whole party to keep cycling together all day long. Give us a call today to find out more.

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Travel Insurance

To make sure you're covered wherever you cycle, we can help you find the right kind of insurance. We can introduce you to MPI Brokers who are our chosen insurance broker. They offer single and annual multi-trip packages with 24-hour emergency assistance and individual laptop/tablet packages available.


Please note that you must have travel insurance to travel on any of our cycling holidays.


Find out more here

Airport Lounges

If you are choosing to arrive at your destination by plane, then we can help arrange airport lounges to enjoy spending time in before you depart. Make the start of your holiday extra special by kicking back in style with a glass of fizz and plenty of space to relax. Call us today to find out more.

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We can offer you more information on the best way to pay your holiday balance once the booking is confirmed. Should you need any further assistance, we are just a phone call away.


Find out more here


Our Cycle Experts offer tips and advice around some of the questions most frequently asked in the run up to a Cycling for Softies holiday. From what to pack to what to expect once you arrive, we can talk you through the process and help with anything you might be unsure about.


Find out more here
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