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Your journey so far

We're Here to Help

Once your cycling holiday is booked, our client services team are on hand to help with every step along the way. We are passionate about offering our clients unparalleled tailor-made service, with all of the added touches that help make your trip unforgettable.

As a company, we are committed to encouraging our guests to travel responsibly when away on one of our tours. Whether this is swapping your plastic bottle for a reusable one, avoiding the tourist traps to support the local economy, or swapping the car or plane for a train; there are lots of options available that will help make exploring the world sustainable for the long term. Find out more about our Responsible Travel policy here.

Call our client services team on 0207 471 7760 to help with your post-booking requirements.

What can we do for you?

  • Guide you through the post-booking process
  • Offer tailor-made touches such as adapting tour itineraries to suit you
  • Upgrade your bike to an e-bike
  • Book your airport lounge
  • Answer any questions you might have
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Harvey, Head of Cycling

Especially if you are new to cycling, it can be a daunting process figuring out exactly what you will need for your holiday and what extras you might like to book. This is where we can help. Our Cycle Experts and dedicated Client Services team are on hand to answer any questions you might have and guide you through the process.

Covid-19 Information

Please ensure you are familiar with the requirements for overseas travel that are currently in place. We have provided some useful links below and are happy to help with any questions you may have.


Covid-19 Travel Advice -
Rules for Travel to France & the UK - French Consular Office
Rules for Travel to Italy - FCDO Travel Advice
Testing for Arrival in UK -
Travelling during Coronavirus - ABTA
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Bike Upgrades

If you haven’t done so already, you might be interested in finding out more about how you can upgrade your bike for an e-bike. With the help of your pedal-assisted motor you can enjoy a helping hand on the hills and a bit more zip on the flat. E-bikes are an ever-increasingly popular option, enabling your whole party to keep cycling together all day long. Give us a call today to find out more.


Our Cycle Experts offer tips and advice around some of the questions most frequently asked in the run up to a Cycling for Softies holiday. From what to pack to what to expect once you arrive, we can talk you through the process and help with anything you might be unsure about.


Find out more here
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Travel Insurance

Adequate and valid travel insurance is compulsory for all our travellers and it is a condition of your booking. We recommend you take out insurance as soon as your booking is confirmed.


Find out more here
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