Cycling for Softies
booking conditions

To secure your booking

A deposit of £200 per person is due immediately, (or full balance if within 8 weeks of To secure your booking travel).

You may pay by sterling cheque or by banker's draft or wire transfer. When paying by cheque, please write your booking reference on the back. Please make all cheques payable to: Susi Madron's Cycling Holidays Ltd. 2 & 4 Birch Polygon, Manchester, M14 5HX

Booking Conditions

Deposit & booking confirmation As soon as we have received the payment of your deposit of £200 per person, we will send you your holiday invoice. This will act as confirmation of your booking.

Paying the final balance The balance of your invoice is due to be paid 8 weeks prior to the start of your holiday. Where a booking is made within 8 weeks of departure, the total holiday cost becomes due immediately.

If you alter your booking After paying your deposit you may alter your holiday arrangements for a fee of £50 per booking, provided that space is available. If you wish to alter your holiday within 8 weeks of your departure, it will be treated as a cancellation and cancellation charges, as set out below, will apply. If you wish to change the date of your holiday, the holiday must be rebooked within the same season.

If you wish to cancel your holiday we require written notification. Our cancellation charges are as follows: More than 49 days before departure: deposit only. 49-29 days before departure: 33% or deposit if greater. 28-7 days before departure: 75%. Less than 7 days before departure: 90%. On or after departure date: 100%.

Cancellation by Susi Madron's Cycling Holidays Ltd. Very occasionally it may be necessary to cancel a particular departure. We reserve the right to do this for any reason, up to 8 weeks before the departure date. In these circumstances we will offer you an alternative holiday, if available, or a full refund on all monies paid.

Alterations to itinerary Occasions arise when we cannot follow our advertised itineraries and/or cannot maintain our advertised schedules. Our itineraries and schedules are put forward as a statement of intention only, not as representatives or undertakings that they will be carried out. If any additional expenses are incurred through delay, accident or disruption of planned itineraries beyond our control, e.g. war, riots, strikes, Acts of God, etc, such expenses will be borne by the holidaymakers.

Holiday price and surcharges We guarantee that the price of your holiday will not be subject to alteration or surcharges once a booking has been confirmed, except due to a drop in the Sterling exchange rate, the result of government action, or an increase in air fares. In this case we will absorb the first 2% of any increase in the holiday price. Should the increase be in excess of 10% you will be entitled to cancel your holiday and receive a full refund of all monies paid, with the exception of any payment made to us for amendment fees. Should you decide to cancel you must exercise your right within 14 days of the date shown on the surcharge invoice. Our holiday prices are based on exchange rate of 1.20 EUROS to the £

Passports and Visas As a visitor to France you are required to hold a current passport. Should you be travelling from outside the EU countries, you should check whether you may also require a visa.

Complaints Should you have a complaint while on holiday, you should notify your hotel owner, and/or our assistant, at the time, to enable it to be put right immediately. If the matter is not resolved, the complaint should be made in writing within 28 days and addressed to our office. This contract is governed by English law and is subject to the exclusive jurisdiction of the courts of England and Wales.

Flight bookings We book scheduled flights with British Airways, Air France, BMI, and Flybe. The types of aircraft in use are not known at the time of going to print. A £5 security tax is included in the cost of each ticket.

Train bookings We are retail agents for RailEurope.

Ferry bookings We are retail agents for Brittany Ferries, SeaFrance.

Hotel bookings We are retail agents for hotels throughout France.

Consumer protection The air holidays in this brochure are ATOL Protected by the Civil Aviation Authority. ATOL number 5768. All other monies received from our holidaymakers are secured in Susi Madron's Cycling Holidays Ltd Customer Trust Account. Your money will be refunded or your repatriation assured, if already abroad, if we are unable to provide your contracted holiday arrangements due to our insolvency.

Our brochure's accuracy Our brochure (and website) goes to press in November 2008. All the information in it has been compiled with great care and is as accurate as we can make it on the date of publication.

Holiday Insurance Under the terms of of our bookings contract you are required to have suitable travel insurance. This must include the costs of medical treatment and repatriation in the event of a serious accident or illness, and replacement value of our bicycle in the event of it being stolen.

NJ Heritage Partnership Ltd can arrange a Personal Comprehensive Holiday Insurance for our UK holidaymakers. To contact them for details of the level of coverage and other queries, their address is:

NJ Heritage Partnership Ltd, 308-314 London Road, Hadleigh, Essex, SS7 2DD

Their telephone: 01702 552858 and email: info@csal.co.uk.

Please tell them you are on holiday with Cycling for Softies too.

EHIC European Health Insurance Card (this replaces the old E111 certificate).

To acquire an EHIC, the quickest and easiest way is to apply online at: www.dh.gov.uk/travellers or you can obtain a form from any Post Office which you then complete and send off, or you can telephone: 0845 606 2030

Take the EHIC with you to France, and please carry it together with your insurance certificate, at all times.

See also

- How to Book
- Booking Conditions
- Booking Form
- Holiday Insurance
- What your holiday price includes
- Privacy Policy

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